Click to Call
Alta Vista Insurance Agency

2585 Pio Pico Dr, Suite 100
Carlsbad, CA 92008

Get Directions

Is Commercial Insurance Always a Smart Investment?

Commercial insurance is always a smart investment. This applies whether you’ve owned a company for the past 30 years by building it from the ground up or you’ve just entered the market as a business owner. No matter the industry your company operates in, it’s imperative to understand the risks you could potentially face and how to protect yourself from those risks. Here at the Alta Vista Insurance Agency, serving the Vista, CA area, we have helped thousands of business owners just like you with all of their commercial insurance needs. Here’s a quick look at one of the top reasons you need to consider commercial insurance as always being a smart investment.

You Might Get Sued

You can do all that you can to provide the utmost care and attention to your customers. You can even go out of your way to ensure they get the best customer service ever. However, if a customer chooses, you can get sued. Take, for example, that a customer comes onto your business premise and slips and gets injured. Do you have the monies to pay for the injured person’s medical expenses? Do you have monies to help cover any pain and suffering compensation owed to the injured person? With commercial insurance, you can rest assured that you will have a policy in place that protects you in this type of instance.

To understand how commercial insurance works and the type of policy you need, it is highly recommended that you speak with a qualified and experienced agent. Want to learn more now? Give us a call here at the Alta Vista Insurance Agency, serving the Vista, CA area.

Read More

Coronavirus Insurance Relief

California Department of Insurance Orders All Insurance Companies to Offer Relief Refunds

In these rapidly changing times one thing remains constant, protecting your lifestyle. Taking care of our clients, our employees and our community is our top priority. I am proud to see that our industry is taking the necessary steps to provide financial relief to consumers and business owners throughout California. Since the shelter in place order many consumers and businesses have been doing their part to stop the spread of the Coronavirus. Now, the insurance companies are providing a little more relief from paying insurance premiums for specific lines of business. We’ll breakdown the latest bulletins from the Department of Insurance highlighting which types of policies are getting relief refunds. It’s important to contact your agent or insurance company and inquire about the steps each company is taking to implement their refunds to policyholders.

According to the Department of Insurance’s Bulletin 2020-3, to protect consumers and to provide consistent direction to the insurance industry regarding misclassifications of risk resulting from the COVID-19 pandemic and to address certain issues raised in CFC’s petition, Commissioner Lara hereby orders insurers to make an initial premium refund for the months of March and April to all adversely impacted
California policyholders in the following lines of insurance, as quickly as practicable, but in any event no later than 120 days after the date of this Bulletin:

  • Private passenger automobile insurance
  • Commercial automobile insurance
  • Workers’ compensation insurance
  • Commercial multiple peril insurance
  • Commercial liability insurance
  • Medical malpractice insurance
  • Any other line of coverage where the measures of risk have become substantially
    overstated as a result of the pandemic.

Commissioner Lara grants each insurer reasonable flexibility in determining how best to quickly and fairly accomplish the refund of premium to policyholders. Insurers may comply with the premium refund order by providing a premium credit, reduction, return of premium, or other appropriate premium adjustment.

It’s important to check with your individual insurance company to inquire about their method of premium adjustment. 

Read the full bulletin from The CA Department of Insurance Commissioner, Ricardo Lara


CA Dept of Insurance Bulletin 2020-3

California Department of Insurance Requirement to Accept, Forward, Acknowledge, and Fairly Investigate All Business Interruption Insurance Claims Caused by the COVID-19 Pandemic

Business Interruption insurance is an optional coverage that may be purchased as part of a comprehensive multi-peril commercial policy, business owners’ policy, or on a stand-alone basis. Many small and large California businesses purchase Business Interruption insurance to protect against the loss of income and other losses caused by an interruption to the normal operations of the business.

The California Department of Insurance (Department) continues to encourage businesses to review their policies, including policy exclusions, coverage limits, and applicable deductibles, and contact their insurance companies to determine what their policies cover as each insurance policy is different and the coverage varies. However, despite the Department’s on-going guidance to businesses statewide during the COVID-19 pandemic, it has received numerous complaints from businesses, public officials, and other stakeholders asserting that certain insurers, agents, brokers, and insurance company representatives are attempting to dissuade policyholders from filing a notice of claim under its Business Interruption insurance coverage, or refusing to open and investigate these claims upon receipt of a notice of claim.

Therefore, Insurance Commissioner Ricardo Lara finds it necessary to issue this Notice to ensure that all agents, brokers, insurance companies, and other licensees accept, forward, acknowledge, and fairly investigate all business interruption insurance claims submitted by businesses.

After conducting a thorough, fair, and objective investigation of the claim, the insurer must accept or deny the claim, in whole or in part, immediately, but in no event more than 40 days after receipt of the proof of claim. The amount of the claim accepted or denied by the insurer must be clearly documented in the claim file unless the claim has been denied in its entirety. (Regulations, section 2695.7(b).)

If you’re a business owner that has been physically impacted by COVID-19, we highly recommend reviewing your policy along with any exclusions, coverage limits, deductibles and endorsements and contact your insurance company to determine if there is appropriate coverage provided.


Business Interruption Insurance Claims Caused by the COVID-19

We’ve compiled a list of our insurance companies we represent and their claims department information. If you do not see your insurance company listed, refer to your current insurance policy. 

Liberty Mutual 

  • Small Business Claims 844-325-2467 
  • Mid/Large Business 800-362-0000

CIG 800-986-9974

Travelers 800-238-6225

Mercury 888- 313-6372

Nationwide 800-421-3535

Progressive 800-274-4499 

Safeco 800-332-3226

Encompass 800-588-7400 

Kemper 888-252-2799

Chubb 800-682-4822

American Modern 800-375-2075

First American Property and Casualty 800-348-3782

Mapfre 877-627-3735

Stay healthy and safe. Practice social distancing, wear a mask when entering retail establishments, and wash your hands. Everyone is doing their part to flatten the curve. We appreciate everyone’s efforts to assists families, local businesses, and their communities. Thank you for being a part of Alta Vista Insurance

Read More

COVID-19 Relief and CARES Act Bulletin

In this challenging situation, we remain committed to our clients and doing everything we can to keep the lines of communication open. This is our first blog post about the coronavirus which includes a summary of resources to help our clients and local Southern California business owners navigate through these uncharted waters. There has been a ton of information that has been provided by many credible sources. We collected some of the top resources here for you to access. Here is some basic information on the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) signed into law on March 27, 2020.  There’s also some new tax aids. We’ve provided some links for business aid loans through SBA and San Diego County.

Download The Small Business Owners Guide to the CARES Act provided by the US Small Business Administration.


Click Here

California Department of Insurance Bulletin April 3, 2020

Extension of Policyholder Deadlines that Impact Claims or Coverage Due to the current State of Emergency Caused by the Coronavirus (COVID-19) Outbreak


Read Bulletin From CA DOI

Stimulus Checks

The Act has provided for certain middle to low income taxpayers to receive $1,200 per adult person and $500 per child (under 17). The key factor in determining whether you qualify for the check is what your adjusted gross income (AGI) on your household’s tax return.  This is line 7 on your 2018 form 1040 and line 8b on your 2019 form 1040. The limits are based on this AGI:

Single Filer          $75,000-$99,000

Married                $150,000-$198,000

Head Of Household   $112,500-$148,500

To receive a payment, there is generally no action you must take. As long as you have a valid social security number, the IRS will calculate your allotted stimulus check amount. You do not have to have filed your 2019 tax return yet. If there is no 2019 return, the IRS will go to 2018 filing. If you do not qualify based on 2018 or 2019 income but will in 2020, then you will receive the money as a credit when you file your 2020 return. If you end up making too much in 2020, then you will pay it back on your 2020 tax return. This money is an upfront credit. It is NOT taxable. All dependent children under 17 will earn the $500 no matter what your income level as parents is. Dependent children over 16 will not receive any money. The IRS estimates the checks to go out in 3-4 weeks. Taxpayers with a bank account on file with the IRS will have their checks automatically deposited. Others will have checks mailed to them.

See this Stimulus Calculator to see what amount, if any, you will receive.


Stimulus Calculator

San Diego County Rent Forgiveness:

Some local businesses can ask for rent relief. Please see
the site below to see if you qualify.


SD County Rent Forgiveness

Small Business Guidance and Loan Resources

Phase II Relief Programs for Business Owners

This loan program through the SBA is for small businesses affected by the coronavirus in presidential and SBA declared disaster areas. This program provides loans up to $2,000,000 with 3.75% interest rates for profit businesses. Businesses can get loans to pay for payroll costs, accounts payable, rents, and other fixed debts. Customer Service number is 800-659-2955.

Apply directly to https://disasterloan.sba.gov/ela and select Economic Injury as your reason. 


Apply Now

Phase III Relief Programs Small Business Interruption Loans

NOTE: If you received a Phase II loan it may make you ineligible for this

This is a forgivable loan program through SBA 7(a)  lenders.  Eligible businesses (including sole proprietors and self-employed) with less than 500 employees. The business MUST have been substantially affected by COVID-19. The program will loan the lesser of $10 million or 2.5 of average total monthly payments (payroll, rent and debt) over the last year period. The money from the loan may be used for employee salaries, payroll support (up to $100,000 per employee) including costs related to health care benefits and sick and family leave, rent or mortgage payments, utilities and debt obligations incurred before the loan. This loan is eligible for forgiveness  (which will not be taxable) if the employer maintains continued payroll and other allowable costs for a covered period. In order to apply for this loan, please consult the banker in which your business has a relationship. The SBA will be overloaded and is reaching out to have banks help them through this process.

Other CARES Act Tax Incentives

Retirement Accounts:

  • If you are under 59 and a half you may withdraw up to $100,000 from your retirement plan or IRA without the 10% withdrawal penalty. You may put the monies back before year end for no tax consequences.
  • You can also borrow double the amount (up to $100,000) from your retirement accounts or 401k. 
  • Retirees can waive their required minimum distributions for 2020 so as not to take money out of the market.

Tax Credits:
Small businesses who pay employees sick leave for two weeks for quarantine or sick family member or children at home due to school closings or up to 3 months of family or medical leave for the same reasons. Contact your payroll service for the coding for this.
 
Payroll Tax Deferral:
If your business did not take advantage of the forgivable loan packages mentioned above, then you are eligible to delay payment of payroll taxes. (50% in December 2020 and 50% in December 2021)
 
Charitable Contributions:
There are 2 significant changes here. If you are a taxpayer that does not itemize, you may in 2020 get up to $300 deduction “above the line” plus your standard deduction. If you itemize the charitable contribution limits will be waived as long as it a direct gift to the charity.
 
Student Loan Payments:
Any federal student loan payments are suspended without further interest accrual until September 30, 2020.
Resource: Katherine M Thompson, CPA and Richard Dally  CPA, Dennis & Dennis LLP Phone (858)487-7232 Kathythompson@dennisanddennis.com

Read More

Coverage vs. Coverage: How does your liability policy stack up?

In the event something happens to someone else your liability insurance can protect you. 

If you own a home, drive a car, own a business, sell something, hire someone for a job, or other related activities, you have exposure to losses. Carrying a liability policy will provide money for damages to other parties in the event you are liable for injuries or expenses associated with a claim like investigation costs, legal representation, or other expenses.  

Liability insurance is a way to protect your lifestyle and assets from being taken in a judgment.

What would happen if someone sued you and they won? 

 

What if a judgment was rendered against you and it wasn’t covered by your liability policy; like your homeowner’s liability or general liability if you own a business? 

You may have to liquidate assets, a lien could be placed on your properties if they are exposed, your wages could be garnished, etc. One lawsuit could completely change your lifestyle. That is why umbrella and excess liability insurance is MUST for everyone.  

Both umbrella and excess insurance are designed as an additional layer of protection above primary insurance policies, like homeowners, auto, commercial general liability, and commercial auto.

Which is better? 
What type of policy do I have?
Should I purchase more insurance?

Let’s look at these policies and see how they stack up against each other.

An umbrella policy has two types of coverage; coverage above other insurance policies (that’s the underlying insurance) and coverage for liability exposures for which there is no underlying insurance.

Watch this short video about the importance of umbrella insurance for your personal assets. 

https://youtu.be/L3mtIEuwBy0

Get a Quote

According to the ISO CU 00 01 insuring agreement for coverage A,

 

“we will pay on behalf of the insured the “ultimate net loss,” in excess of the “retained limit” because of “bodily injury” or “property damage” to which this insurance applies. We will have the right and duty to defend the insured against any “suit” seeking damages for such “bodily injury” or “property damage” when the “underlying insurance” does not provide coverage or the limits of “underlying insurance” have been exhausted.”

The insuring agreement adds two terms that are not seen in general liability policies; “ultimate net loss” and “retained limit”.  

Ultimate net loss” means the total sum, after reduction for recoveries or salvages collectible, that the insured becomes legally obligated to pay as damages by reason of settlement or judgements or any arbitration or other alternate dispute method entered into with our consent or the underlying insurer’s consent. 

Retained limit” means the available limits of “underlying insurance” scheduled in the Declarations or the “self-insured retention,” whichever applies. Self-insured retention is the dollar amount listed in the declarations page that will be paid by the insured before this insurance becomes applicable, like a deductible, only with respect to “occurrences” or offenses not covered by the “underlying insurance”. The self-insured retention applies for the exhaustion of applicable underlying limits.

This policy is the reigning “pound for pound” champion. It combines both technique and talent to protect insureds from loss. 

No matter whether it’s a loss covered by an underlying policy or a loss that is not covered by an underlying policy, the umbrella insurance policy will be victorious and protect the insured. 

Now, let’s look at the opponent, the excess insurance policy. The first disadvantage we can see is in the insuring agreement. This policy only has one skill or insuring agreement. 

“We will pay on behalf of the insured the “ultimate net loss” in excess of the “retained limit” because of “injury or damage” to which insurance provided under this Coverage Part applies. We will have the right to defend the insured against any suit seeking damages for such “injury or damage” when the applicable limits of “controlling underlying insurance” have been exhausted in accordance with the provisions of such “controlling underlying insurance”.  

Again, we need to look at the terms so we can define what is covered. “Ultimate net loss” means the total sum, after reduction for recoveries, or salvages collectible, that the insured becomes legally obligated to pay as damages by reason of:  

  • Settlements, judgements, binding arbitration, or  
  • other binding alternate dispute resolution proceeding entered into with our consent. 

Ultimate net loss” includes defense expenses if the “controlling underlying insurance” specifies that limits are reduced by defense expenses. 

There are many different types of insurance policies that can provide coverage here. Even policies that include defense costs like cyber liability or professional liability.  

So, an excess policy can provide protection with many different types of insurance policies BUT there must be an underlying policy that provides coverage. If there is NO underlying policy, the excess insurance is powerless. 

Controlling underlying insurance” means any policy of insurance or self-insurance listed in the Declarations under the Schedule of “controlling underlying insurance.” Controlling is critical. It means the underlying insurance controls how coverage applies.

Umbrella and excess insurance policies are additional layers of protection above primary insurance policies. However, when we put them in the ring against each other, we can see they are not the same.  The umbrella is the stronger more well-rounded policy.  

In conclusion, the umbrella policy can be used to cover some losses when there is NO insurance. The excess policy only covers losses that are covered by the other insurance policies that exist as primary insurance.  

Now, it’s always important to read the entire policy. There are exclusions, conditions, and definitions that you should review with your agent in order to determine which protection you need. 

To find out how you can add another layer of protection for your lifestyle or business, schedule an appointment with one of our agents for a FREE needs-based analysis. 


Get a Quote

Read More

Alta Vista Insurance

Don’t get caught in the new insurance wave

This post was inspired by the CHUBB video shown here.

It’s how experts in insurance view the potential impact of disruptive businesses giving top priority to price over protection.

Chance. It’s why we wear our seat belt; it’s why we get healthy amounts of insurance.

https://youtu.be/euAXEOTQGd0

You’ve probably heard of the marshmallow experiment. Kids had a choice between getting a lone marshmallow or an entire bag. The catch? They had to wait 15 minutes alone with the single marshmallow unpackaged right before them. Mouths watering, some kids were able to make it through, others were not. Why? Their (and our) natural inclination to think short-term stopped some of them from getting the real, more lasting reward…Enduring those 15 minutes required grit and long-term thinking.

Maybe we need to take notes from those 5-year-olds who made it through, especially when the stakes are higher than missing out on marshmallows, like with, say, your beloved wedding ring, your cozy home, sweet subaru, and all your worldly goods.

For example, mass savings on insurance is a GREAT thing when done correctly, as independent agents are able to do. They can save you thousands of dollars without compromising healthy levels of defense through honest means like shopping around, spending extensive time understanding your unique situation and finding the BEST option out there, bundling, etc.

On the other hand, if savings are achieved without caution or are presented as a gimmick, as some disruptive insurance companies do today, you could be financially hurt or ruined.

Far too often, disruptive insurance companies tout inexpensive prices which favors buyers on price but counts on the unlikelihood of a costly claim affecting their clients. Many have gotten burned by this. Presenting a low price simply to create a hollow but more attractive offer is short-sighted, deceitful, and can bring about headache, heartache, and huge issues.

So how can you tell if an insurance company is honest or not? Glad you asked.

1. Read their customer reviews, and not just the ones on their website or their app. Use sites like Yelp!, Facebook, and Google to find candid opinions about their insurance services

2. Read the terms of your quote. 

3. Contact an insurance professional to review what the fine print means and get a second opinion. If you need help, call 8887242124 and one of our team members will be happy to help you sort through the jargon and ensure you have got the coverage you need.

While a disaster is unlikely, it is not improbable enough to bet and thus forfeit your long-term plan, home, and savings.
Cheap but insufficient insurance just won’t cut it in the long term.

At Alta Vista Insurance, an independent agency, a helpful and skilled insurance guide will find you the best prices without compromising quality.
Providing you with insurance that will protect your lifestyle, your future, and your assets since 1978,


Schedule an Appointment

Read More

Hobbyists and Full-Time Farmers: Protecting Your Farm

You need the best protection for your hard work and home. 

That can be confusing when you live and work in the same place, like on a farm. 

How do you classify a farm house? A winery or orchard with a dwelling on it?

Click the photo below or click here to read our article that offers a clear explanation for why and when you need a separate policy from your homeowners policy. We’ve also included a tip to avoid lapsing coverage when you buy new equipment.

Check it out!

Hobbyists and Full-time Farmers: Protecting Your Farm

Read More!

Read More

Work Comp Too High?

You want to take care of your people AND your pocketbook.

Why pay more than you have to?

We’ve shared some ways top business owners are saving money on their workers comp policies.

Check out these top three tips:

  1. Exceptional Ex-Mod

Get My Free Report!

2. Better Benefits

Get My Free Report!

3. Want to increase employee retention? Have a lower cost of claims?
Increase the probability an injured worker will come back?
Let’s make a plan! 

Call today at 888-724-2124 or email quotes@altavistainsurance.com

Get My Free Report!

Read More

3 Tips to Avoid Expensive Auto Losses

Do you have employees driving for your business?

Check out these tips to ensure you experience the fewest auto losses possible:

  1. Develop a system for hiring
  2. Provide Driver Training
  3. Supervise Effectively

Looking for an outline of how to put these things in place? We gotcha covered.

By systematically managing your drivers with a program that works for you and your employees and practicing the same steps for each hire, you’ll save yourself a lot of headaches.

1. Develop a System for Hiring

Find ways of hiring qualified, positive, competent candidates.

Ideas include: anticipate job openings to reduce a rushed hiring process, consider applicants’ history of stable employment, check their MVR, and publish the opening in as many different places as possible.

This will help you acquire the largest pool of candidates, giving you your choice!

The Hartford Financial Services also suggests including a few tests in the hiring process.

Not sure how to regulate or plan these tests? Check out the free resource from Hartford, one of our preferred vendors.

Hartford Financial Services created this incredible resource which includes: Driver Employment Application, Driver Evaluation Form, Driving Test Evaluation Form, Road Test Evaluation Form (with tips!), a Vehicle Collision Form,  Supervisor’s Vehicle Collision Form, AND Vehicle Condition Reports (truck, van, automobile). Click here for free access to a systematic way of hiring!

2. Provide Driver Training

Using a combination of a basic overview of any equipment employees will use, mentorship, supervision, consistent group meetings, and self-teaching, new employees’ training and road to excellence (no pun originally intended) will hasten.

3. Supervise Effectively

Create and outline goals. Make them measurable and attainable! 

Motivate employees with clear, concise instruction

Measure work and any important data

Review goals regularly to adjust the plan or motivate change.

Evaluate every driver’s success and safety. Discuss any driving problems that arise with that employee.

 

Why do all this? 

Avoiding auto losses on a fleet will save money, improve company morale, and increase productivity.

 

For more expert info, watch the Commercial Auto part of our video series on Contractors Insurance. Click below!

Get More Out of Your Commercial Auto Policy

 

Resources: The Hartford Financial Services Group, Inc.

Read More

Testimonials